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LAB Insider Loyalty Points Program

Program Details / FAQ

What is LAB Insider?

LAB Insider is a loyalty program for members of Similar to an airline loyalty program, LAB Insider members can receive and redeem points. Click the pink box on the bottom left of any page to register/log in.

How do I earn Insider points?

Insider points are collected for several activities on, including purchases, and more as shown below (you must be logged in to your LAB customer account). Points can be redeemed at any time for any benefits available at the time. Only one account per customer.

All points are based on the CDN subtotal.


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Can I earn points retroactively?

No. The program was launched February 1, 2015. You must be signed up before placing an order to earn. Points expire after 6 months. 

Can I buy Insider points?


What happens to my points if I return or cancel an order?

If you return or cancel an order, the points accumulated with the purchase will be deducted from your total points balance.

*points program can be discontinued at any time, at our discretion.

Where can I see how many points I’ve earned?

1. You can find a current tally of available LAB Insider points on the navigation bar on the bottom left of any page, which also will take you to the LAB Insider Dashboard.  Here you can see your current tally.

2. You can always contact customer service at

How can I use my Insider points?

Redeem LAB Insider points for dollars off on some purchases, some exclusions apply. 

Please note that discounts can't be combined.  Currently, only one discount or offer can be used at a time. 



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